Support
How can we help?
Most answers are below. If yours isn't, email us and a person will reply, usually within 3 business days.
Contact support
Send us these and we can fix it faster:
- which game, and whether you're on iPhone/iPad or Android
- your player ID (in the game's settings), if the problem is about your progress or a purchase
- what happened, and what you expected to happen
- a screenshot, if you have one
Baled It!
Can I move my progress to a new phone?
Not yet. Your progress is saved on your phone only, so it stays on the phone you play on.
I deleted the game or lost my phone. Can I get my progress back?
No, sorry. Your progress is saved only on your phone, and we don't keep a copy, so we can't recover it.
Delete your account and data
Email support@blankslatergames.com with your player ID, which you'll find in the game's settings, and tell us which game it's for. We delete everything we hold for that player ID, including the gameplay analytics our analytics provider keeps for us.
Your saved progress is only on your phone, so deleting the game deletes it.